Digital Transformation – AI in Insurance

“Working towards the responsible design and adoption of AI-enabled systems in the UK Insurance Industry.”

Dr Melanie King

TechNGI is cross-disciplinary research project investigating the opportunities and challenges for the UK insurance industry arising from the application of new AI technologies, including machine learning, distributed ledger, automated processing, and the explosion of available data.

Lead by Loughborough University, it brings multiple academic and industry partners together including the University of Exeter, Queen Mary University of London, bgl Group, IBM, Lloyd’s, pwc, Willis Towers Watson, SCOR, Z/Yen Group and JLR.

The goal is to connect academia with industry to maintain the UK Insurance sector’s leading position as the industry undergoes significant transformation. The project aspires to resolve potential behavioural and socio-technical barriers in the ongoing adoption of AI technologies.

The project is funded by Innovate UK and the Economic and Social Science Research Council and is part of the £20mn Next Generation Services Research Challenge (one of the twenty one research challenges supported by the UK government’s Industrial Strategy Challenge Fund.

My contribution to the Project

The Systems Theme of the TECHNGI Project aims to advocate systems approaches to the development and adoption of AI-enabled systems in the UK Insurance Industry, identify the factors affecting adoption, and produce recommendations and guidance for a ‘Responsible by Design Enterprise Framework (RDEF)’ for AI-enabled systems in the Insurance Industry.

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Project Posts